If you want a fresh start or decide to part ways with IDAGIO, you can delete your account along with all associated data. Here’s how:
Option 1: Delete via the Mobile App
You can delete your account directly from the Settings page on the IDAGIO mobile app:
Open the IDAGIO app on your device.
Go to Settings in the app menu.
Scroll down to find the Delete Account option.
Confirm your decision to permanently delete your account.
⚠️ Please note: Account deletion is permanent and cannot be reversed.
Option 2: Contact Support
Alternatively, if you prefer assistance or do not have access to the app, you can request account deletion by emailing us at help@idagio.com. Be sure to include the email address associated with your account in your request.
Once your account is deleted, we erase or anonymise your personal data. Some records must be kept for longer: invoices and transaction records for the statutory retention periods, and pseudonymised playback records which we need to report and pay royalties to rights holders. These are not used for any other purpose. You can find the details in section 10 of our Privacy Policy.