Please test your access to the concert and internet connection in advance to avoid disappointment or technical issues.

If you have a promo code for a Global Concert Hall event, please follow these steps:

  • Select any ticket category to move forward (no matter which - the concert is free for voucher holders)

  • Click 'Continue'

  • Enter your promo code, click 'Redeem' , then select 'Buy now'

  • Wait a few moments for the order to completely process, then refresh the event page - you will have access to the concert now.

  • Alternatively, head to your registered email account and look for the confirmation email from 'Concerts @ IDAGIO'

  • Follow the link featured in your confirmation email (and the two reminder emails that you will receive before the concert begins) and you're ready to enjoy!

If you have further questions, please get in touch at

Please note that our office hours are 9:00-5:00 CET/CEST Monday-Friday. We will get back to you as soon as possible.

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