If you are an IDAGIO Free user, you can upgrade to an IDAGIO subscription at any time. If you are already subscribed to one subscription tier, you will need to upgrade on the same platform where you initially subscribed.
Upgrading on the IDAGIO website
When you subscribe via our website, you can choose between Premium+ and Premium+ Concerts. You can see the differences and benefits here.
If you are already on Premium+, you can upgrade to Premium+ Concerts by going to your Account Settings and selecting Manage Subscription.
In the subscription management portal, click Update Plan - you can choose between the one-month, six-month or one-year version of Premium+ Concerts. Select the plan you like and click Continue. You will see a price breakdown of what you will pay and can choose to Confirm or Go Back.
Upgrading your Apple Subscription
If you subscribed to IDAGIO via the Apple App Store, please follow these steps to upgrade from Premium to Premium+, or from Premium+ to Premium+ Concerts:
Open the IDAGIO app
Select Collection > Account Settings (cog symbol in top right corner)
Scroll down to Audio Quality
Select Lossless and follow steps to upgrade your subscription
Alternatively, on the iOS device you used to subscribe, go to your device settings, select your Apple-ID > Subscriptions > IDAGIO > select one of the subscription options.
Apple will charge you for your new subscription immediately and refund you the difference in 5-10 working days.
Upgrading your Google Play Subscription
If you subscribed to IDAGIO via the Google Play Store, please follow these steps to upgrade from Premium to Premium+ (with lossless audio quality):
Cancel your current subscription - For further information on how to do this, please visit the Google Play support page here
Once the current month of your subscription expires, you can then re-subscribe. If you do not wish to wait, get in touch with us at firstname.lastname@example.org. To re-subscribe, please open the app and go to Settings > Subscription Status > Renew Subscription and scroll down to select Premium+.