Our apologies! As we are constantly uploading new recordings and making improvements, occasional technical difficulties might occur.

Error messages, sound problems, and other technical issues are usually temporary, and should sort themselves out within a few minutes or hours. However, if you encounter persistent technical difficulties, please let us know by clicking on the speech bubble in the bottom right-hand corner of your screen or emailing contact@idagio.com.

We should be able to identify and resolve the issue quickly if you include the following in your message:

  • A screenshot of the error message and/or the technical issue (if visible)
  • The error code/number (if available)
  • Info on the device you are using
  • Steps that might help us replicate the problem

Thank you for helping us to improve IDAGIO!

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